Customer Services
Orders
When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. By placing an order through our website you are making an offer to True Linen to purchase the goods outlined in your order upon the terms described in your order. Customers can pay using Visa, MasterCard, Maestro or Delta. We use payment platform STRIPE, Belgium. Payments can also be processed via PayPal. When you use PayPal, your financial information is never shared with the merchant. Please note: all online transactions are subject to validation checks by the card issuer and processed using a secure server. None of the purchaser’s card details are retained by us but are forwarded directly to the processing bank as you make your purchase. Payment may only be made in pounds sterling £GBP.
Making a Purchase
Making a purchase could not be easier. Just browse our products and click on any items that you wish to buy and add them to your Shopping Basket. After you have finished your selections, either ‘continue shopping’ or click on ‘check out’ and you will be asked for further required details for us to be able to fulfil the order. You can make quantity amendments straight from the Shopping Basket (cart). The items can also be simply removed by clicking on the ‘remove’ button next to the item.
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Your right to cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the order within this time, any payment made by you will be refunded in full within 14 days.
Shipping
You will receive confirmation via email when your items are shipped. Please allow 2-4 working days for the handling and delivery of your selected items. In the event that we are unable to achieve this, we’ll contact you with an expected delivery date or the option to cancel your order. For postage prices please refer to our ‘Shipping Information’ page. We offer FREE Standard Shipping on orders of £100 or more for the UK. Priority Mail shipping is available, but free shipping does NOT apply to priority shipping.
Returns & Exchanges
Returns: If for some reason you decide to return the product, we will be happy to accept your return. The goods should be returned to us in perfect condition, in the original packaging along with your proof of purchase and within 14 days of receipt. Please remember that it can take 3-4 days after we have processed a refund payment for it to appear on your debit/credit card statement. Please contact us before returning the goods by email info@truelinen.co.uk. We suggest you use Recorded Delivery or signed for service to return your order to us. You will be responsible for the cost of returning the goods to us.
Exchanges: If the product you require is still available, we will exchange it for you free of charge for up to the same price that you paid in your original purchase. If the replacement item you require costs more than your original purchase, you will need to pay the difference, but if less than the originally bought item, we will return the difference.
Faulty goods: Should you need to return a faulty item, we will refund any return postage and ensure you are reimbursed. For standard return postage on the item please supply a photo of the faulty item before sending it back to us on email info@truelinen.co.uk.